Straight answers.

AquaUpgrade. You are paying for treated water and service, not buying a softener. If service ends, we remove our gear.

A short plumbing bypass at the main that lets a softener sit on the house line without cutting you off from water during service. Many OC homes already have one from a previous softener. $475 covers connection when that loop is there. No loop means extra plumbing, quoted first.

We bill gallons the valve treats. If irrigation is teed off before our system — the usual setup — those gallons never hit our meter. If everything runs through the house line, those gallons are treated and billed. We’ll flag that on the visit.

Yes: kitchen drinking and cooking water targeted under 40 TDS, included in the service — not a separate early-bird gimmick.

No. That’s in the monthly base plus usage. You should not be hauling 40-lb bags unless something is wrong — and then you call us.

Month-to-month after install. Give notice, we schedule removal. Connection fee is not a security deposit and is not refunded after a completed install.

The valve is the billing meter. If a reading looks off, we compare it to your city usage and inspect the turbine. You are not billed on a guess while that’s open.

Yes if the owner approves the connection. The account can stay with the occupant; the equipment still belongs to us.

Same category — service instead of a pile of equipment debt — different bill. They typically quote a flat monthly rental. We meter treated gallons so light users aren’t subsidizing heavy ones as much.